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Policies and Shipping

Satisfaction Guarantee

No REFUNDS! Exchanges within 7 days in original condition/packaging. No refunds/exchange on special orders. No REFUND or EXCHANGES on

Shipping Options

Shipping options are available for most apparel and accessory items. Orders typically ship within one business day of being placed.

In-store pickup is available for all items, including bikes. Due to our dealer agreements, we cannot ship new bicycles.

Please note that some items may be subject to additional shipping and handling charges because of size or weight.

Sorry, but we do not ship outside of the Continental U.S.

Cycle World Miami In-Store Pickup Policy

What to Bring for In-Store Pickup

To ensure a smooth pickup process, please bring the following items when collecting your online purchase:

  1. Order Confirmation: A copy of your order confirmation
  2. Photo ID: A valid photo ID that matches the name on the credit card used for the purchase.
  3. Credit Card: The credit card used to pay for the product online.


  • The person picking up the product must be the same individual whose name appears on the credit card and photo ID.

If you have any questions or special circumstances like being a gift, please contact us at or call us at (305) 221-2123 to work out other payment options.

Thank you for your cooperation and for helping us maintain a secure shopping experience.

In-Store Pickup

In-store pickup is free for all items, including bikes and oversized products. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. 

If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.


We want you to be happy with your online order! With some exceptions (see below), if you are not satisfied with your online order you may return it within 7 days of your receipt of merchandise.. Returns can be shipped to:

Cycle World Miami
Attn: Online Sales
8476 SW 40th St.
Miami, FL 33155
Tel: 305-221-2123

Return shipping costs are the responsibility of the customer and any shipping fees originally paid on your order are non-refundable. Here are the exceptions and clarifications:

Products must be returned to us in their original condition and in their original packaging complete with all tags, instructions, and inserts.

Cycle World Miami cannot accept returns on products that have been customized (color, finish, dimensions, upholstery, etc.).
Returns can be shipped using UPS, Fedex, or USPS (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.). Once we receive your return, we do aim to process within 24 to 48 hours

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!